Best Customer Service Practices for Small Business Owners – Online

This webinar will provide small business owners with a clear understanding of customer service and introduce them to strategies that encourage business success while teaching the value of branding. Are you aware of how communication, cultural sensitivity, empathy, and other factors impact the ability to meet the needs of your customers? You will gain knowledge of how to build lasting rapport and loyalty with a quality approach undergirded with principles of servant leadership and personalization. Have you considered how the 5 natural senses from a customer service perspective will impact your business? Join us for this engaging event that will positively impact the flow of your small business practices.
 
Speaker: Dr. Lakeisha Walker
Register by: 4:00 PM January 8
To register, visit https://www.ncsbc.net/reg.aspx?mode=event&event=580460001.